Refund and Returns Policy – Search your dream

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Terms and Conditions

1. Introduction

Welcome to Dunguly.com. These Terms and Conditions govern your use of our website and the purchase of digital goods and services. By accessing or using our website, you agree to comply with and be bound by these terms.

2. Digital Goods and Services

Dunguly.com offers a variety of digital goods and services, including but not limited to software, e-books, and online courses. All digital goods are delivered electronically.

3. Licensing

When you purchase a digital product from Dunguly.com, you are granted a non-exclusive, non-transferable license to use the product for personal or business purposes. You may not resell, redistribute, or share the digital product.

4. Payment

Payments for digital goods and services are processed through Paddle Payment Gateway. By making a purchase, you agree to Paddle’s terms and conditions.

5. Refund Policy

We strive to ensure customer satisfaction with our digital products. However, due to the nature of digital goods, we offer refunds under the following conditions:

Refund requests must be made within 14 days of purchase.
The digital product must not have been downloaded or accessed.
To request a refund, contact our support team at store.dunguly@gmail.com with your order details.

6. Google AdSense

Our website uses Google AdSense to display advertisements. By using our website, you agree to comply with Google’s AdSense policies.

7. Intellectual Property

All content on Dunguly.com, including text, graphics, logos, and software, is the property of Dunguly.com or its content suppliers and is protected by copyright laws.

8. Limitation of Liability

Dunguly.com is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our digital goods and services.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at support@dunguly.com.

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Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.